Informações de contacto
Contact Information
At Velvra, we are committed to providing reliable customer support and assisting you with any questions regarding your orders, products, returns, refunds, shipping, or our policies.
Customer Support
For all customer service inquiries, please contact us by email:
Email: support@tryvelvra.co
Website: tryvelvra.co
Order Support
If you are contacting us regarding an existing order, please include your order number and the email address used when placing the order so that we can assist you more efficiently.
You may contact us regarding:
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Order status.
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Shipping and tracking.
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Returns and refunds.
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Exchanges.
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Damaged or defective products.
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Incorrect or missing items.
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Order cancellations or modifications.
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Payment-related questions.
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Product questions.
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Privacy requests.
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General customer service inquiries.
Returns
Before returning any product, please contact us at support@tryvelvra.co.
Our customer support team will review your request and provide the appropriate return instructions and return destination when your return is approved.
Please do not send products back without first receiving return instructions from us.
Privacy Requests
For questions or requests regarding your personal information, privacy rights, data access, correction, deletion, or other privacy-related matters, please contact:
Please include enough information for us to identify your request. We may request additional information when reasonably necessary to verify your identity.
Business and Legal Inquiries
For business, legal, compliance, intellectual property, or other official inquiries, please contact:
Please clearly describe the nature of your inquiry so it can be reviewed appropriately.
Customer Service
We aim to respond to customer inquiries as promptly as reasonably possible.
Response times may vary during weekends, holidays, promotional periods, or periods of unusually high customer service volume.
When contacting us, please send only one email per issue whenever possible, as multiple messages regarding the same request may delay processing.
Contact Details
Store Name: Velvra
Website: tryvelvra.co
Customer Support Email: support@tryvelvra.co