Terms of Service

Last Updated: August 19, 2026

Welcome to Velvra.

These Terms of Service ("Terms") govern your access to and use of tryvelvra.co (the "Site") and any products, services, features, or content made available by Velvra ("Velvra," "we," "us," or "our").

By visiting our Site, purchasing a product, creating an account, or otherwise using our services, you agree to be bound by these Terms, together with our Privacy Policy, Return & Refund Policy, Shipping Policy, and any other policies made available on our Site.

If you do not agree to these Terms, you should not use our Site or services.

1. Online Store Terms

By using our Site, you represent that you are at least the age of majority in your state or jurisdiction of residence, or that you have the consent of a parent or legal guardian where required.

You may not use our products or services for any unlawful or unauthorized purpose.

You must not violate any applicable federal, state, local, or international law or regulation while using our Site.

You must not transmit viruses, malware, malicious code, or any other technology intended to interfere with the operation or security of our Site or services.

A violation of these Terms may result in suspension or termination of access to our services.

2. General Conditions

We reserve the right to refuse service, cancel transactions, restrict access, or terminate accounts where reasonably necessary, including in cases of:

• Suspected fraud.

• Unauthorized payment activity.

• Abuse of our services.

• Violation of these Terms.

• Attempts to interfere with Site security.

• Unlawful activity.

• Material errors involving pricing, inventory, or product availability.

Any decision will be made subject to applicable law and applicable payment network requirements.

You agree not to reproduce, duplicate, copy, sell, resell, exploit, or commercially use any portion of our services without prior written permission from Velvra, except as permitted by applicable law.

3. Shopify

Our online store is hosted using Shopify, which provides the ecommerce platform that enables us to offer products and services to customers.

Your use of certain Site functionality may involve services provided by Shopify and other third-party providers.

Shopify may process information relating to your use of our store in accordance with its applicable terms and privacy practices.

4. Accuracy of Information

We make reasonable efforts to ensure that information presented on our Site is accurate and current.

However, information may occasionally contain typographical errors, inaccuracies, omissions, or outdated information relating to:

• Product descriptions.

• Pricing.

• Promotions.

• Product availability.

• Shipping times.

• Product specifications.

• Images.

• Offers.

We reserve the right to correct errors, inaccuracies, or omissions and to update information when reasonably necessary.

Nothing in this section limits any rights available to customers under applicable consumer protection laws.

5. Product Information

We make reasonable efforts to display our products and their characteristics as accurately as possible.

However, colors and appearance may vary depending on factors such as:

• Device displays.

• Screen settings.

• Lighting conditions.

• Manufacturing variations.

Product measurements and specifications may contain reasonable variations unless otherwise stated.

We do not guarantee that your device's display accurately represents the actual color or appearance of a product.

Material differences or defects remain subject to our Return & Refund Policy and applicable law.

6. Product Availability

Products and services may be available in limited quantities.

We reserve the right to:

• Limit quantities available for purchase.

• Discontinue products.

• Change product selections.

• Limit sales to certain geographic locations where permitted by law.

Product availability displayed on the Site may change without notice.

If a product becomes unavailable after an order has been placed, we will take appropriate action, which may include contacting you, offering an alternative where appropriate, or issuing a refund for the unavailable item.

7. Prices

Prices displayed on our Site may change from time to time.

The price applicable to your purchase is generally the price displayed during checkout when your order is submitted, subject to correction of clear and obvious errors as permitted by applicable law.

Taxes, shipping charges, duties, and other applicable fees may be added during checkout when applicable.

We reserve the right to modify or discontinue promotions at any time, subject to applicable law and the terms disclosed for the promotion.

8. Orders

Submitting an order does not necessarily mean that the order has been finally accepted.

After your order is submitted, we may review it for payment authorization, fraud prevention, inventory availability, and other legitimate business purposes.

We reserve the right to cancel or reject an order where reasonably necessary, including when:

• A product is unavailable.

• Payment cannot be authorized.

• Fraud or unauthorized activity is suspected.

• The order violates these Terms.

• Shipping restrictions prevent fulfillment.

• A clear pricing or listing error has occurred.

If we cancel an order after payment has been successfully collected, we will issue an appropriate refund to the original payment method.

9. Order Information

You agree to provide accurate, complete, and current information when placing an order.

This includes your:

• Name.

• Email address.

• Billing information.

• Shipping information.

• Payment information where applicable.

You are responsible for reviewing your order information before submitting your purchase.

If you notice an error after placing an order, contact us as soon as possible at support@tryvelvra.co.

We cannot guarantee that an order can be modified once processing or fulfillment has begun.

10. Payments

Payment must be completed using one of the payment methods available during checkout.

Payments may be processed through Shopify Payments or other payment service providers made available through our Site.

By submitting payment information, you represent that:

• The information provided is accurate.

• You are authorized to use the payment method.

• You authorize the applicable payment amount to be charged.

Payment transactions may be subject to fraud prevention, authorization, and verification procedures.

11. Fraud Prevention

We reserve the right to review orders for potential fraud, abuse, unauthorized transactions, or other suspicious activity.

We may request additional information reasonably necessary to verify an order or payment.

Where permitted by applicable law, an order may be delayed or canceled if we cannot reasonably verify the transaction or believe that fraudulent or unauthorized activity may be involved.

12. Shipping and Delivery

Shipping estimates displayed on our Site are estimates unless expressly stated otherwise.

Delivery times may be affected by circumstances outside our reasonable control, including:

• Carrier delays.

• Weather conditions.

• Customs processing.

• Transportation disruptions.

• Incorrect shipping information.

• High-volume periods.

• Events beyond our reasonable control.

Additional shipping terms are described in our Shipping Policy, which forms part of these Terms.

13. Returns and Refunds

Returns, exchanges, cancellations, damaged items, and refunds are governed by our Return & Refund Policy.

Customers should review that policy before completing a purchase.

Nothing in these Terms or our Return & Refund Policy limits consumer rights that cannot legally be waived.

14. Promotions and Discount Codes

From time to time, Velvra may offer:

• Discount codes.

• Promotional pricing.

• Limited-time offers.

• Bundles.

• Special promotions.

Each promotion may be subject to additional terms.

Unless otherwise stated:

• Promotions cannot be combined.

• Promotional codes have no cash value.

• Promotional codes may be limited to one use per customer or order.

• Promotions may expire.

• Eligibility requirements may apply.

We may cancel or correct a promotion affected by fraud, misuse, technical errors, or obvious pricing mistakes where permitted by law.

15. Optional Third-Party Tools

We may provide access to features or tools supplied by third parties.

Third-party tools may be subject to separate terms and privacy policies.

Your use of third-party services is at your discretion and subject to the terms governing those services.

16. Third-Party Links

Our Site may contain links to websites or services operated by third parties.

We do not control third-party websites and are not responsible for their content, security, privacy practices, products, services, or business practices.

You should review the terms and policies of third-party services before using them or making purchases through them.

17. Reviews, Feedback, and User Content

If you submit reviews, comments, suggestions, photos, feedback, or other content to Velvra, you represent that you have the right to provide that content.

You must not submit content that:

• Violates another person's intellectual property rights.

• Contains unlawful material.

• Contains malicious software.

• Is fraudulent or intentionally misleading.

• Contains threats or harassment.

• Violates applicable law.

Where permitted by law, you grant Velvra a non-exclusive, worldwide, royalty-free license to use, reproduce, display, adapt, and distribute content you voluntarily submit for purposes related to operating, marketing, and improving our business and services.

This license does not transfer ownership of your content to Velvra.

18. Intellectual Property

The Site and its original content, including where applicable:

• Brand names.

• Logos.

• Graphics.

• Product photography.

• Website design.

• Text.

• Videos.

• Software.

• Layouts.

• Other original materials.

are owned by or licensed to Velvra and are protected by applicable intellectual property laws.

You may use the Site only for personal, lawful, non-commercial purposes unless we expressly authorize otherwise.

Nothing in these Terms grants you ownership of Velvra's intellectual property.

19. Prohibited Uses

You may not use the Site or its content:

• For unlawful purposes.

• To solicit others to perform unlawful acts.

• To violate applicable laws or regulations.

• To infringe intellectual property rights.

• To harass, abuse, threaten, or discriminate against others.

• To submit false or misleading information.

• To transmit malware or malicious code.

• To collect personal information about others unlawfully.

• To spam, phish, scrape, crawl, or interfere with the Site.

• To circumvent security measures.

• To commit or facilitate payment fraud.

• To interfere with the integrity or functionality of our services.

We may terminate or restrict access to our services for violations of this section where appropriate.

20. Privacy

Your submission and processing of personal information through the Site is governed by our Privacy Policy.

By using the Site, you acknowledge that personal information may be processed as described in that policy.

21. Disclaimer of Warranties

To the maximum extent permitted by applicable law, our Site and services are provided on an "as available" basis.

We do not guarantee that:

• The Site will always be uninterrupted.

• The Site will always be error-free.

• Every technical issue will be immediately corrected.

• The Site will always be available at a particular time.

This section does not exclude any warranty, guarantee, consumer protection, or other right that cannot legally be excluded.

22. Limitation of Liability

To the maximum extent permitted by applicable law, Velvra and its officers, employees, affiliates, contractors, service providers, and agents will not be liable for indirect, incidental, special, punitive, or consequential damages arising from the use or inability to use our Site or services.

This limitation does not apply where liability cannot legally be limited or excluded.

Nothing in these Terms excludes or restricts liability for matters for which liability cannot legally be excluded under applicable law.

23. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless Velvra and its affiliates, employees, contractors, service providers, and agents from claims, losses, liabilities, and reasonable expenses resulting from:

• Your material violation of these Terms.

• Your unlawful use of our Site.

• Your infringement of another person's rights.

This provision does not apply to the extent a claim results from the conduct or legal responsibility of Velvra.

24. Events Beyond Our Reasonable Control

Velvra will not be responsible for delays or failures caused by circumstances reasonably outside our control, to the extent permitted by applicable law.

Such circumstances may include:

• Natural disasters.

• Severe weather.

• Transportation disruptions.

• Carrier interruptions.

• Government actions.

• Labor disruptions.

• Internet or telecommunications failures.

• Widespread infrastructure interruptions.

• Other comparable events outside our reasonable control.

This provision does not eliminate obligations that cannot legally be waived.

25. Termination

These Terms remain effective while you use our Site or services.

We may restrict or terminate access where reasonably necessary due to:

• Material violations of these Terms.

• Fraud.

• Security threats.

• Illegal activity.

• Abuse of our services.

Obligations and liabilities incurred before termination may survive termination where applicable.

26. Severability

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the greatest extent permitted by applicable law.

The remaining provisions will continue in effect.

27. No Waiver

If we do not immediately exercise or enforce a right under these Terms, this does not mean that we waive that right.

28. Entire Agreement

These Terms, together with the policies and notices posted on our Site, constitute the agreement between you and Velvra regarding your use of our Site and services, subject to rights that cannot legally be waived.

29. Governing Law

These Terms and any transactions made through our Site will be governed by applicable laws of the United States and the applicable state and local laws governing the transaction, without limiting any mandatory consumer protections available to you under the laws of your jurisdiction.

Nothing in this section deprives a consumer of protections that cannot legally be waived.

30. Disputes

If you have a concern regarding an order, product, payment, or our services, we encourage you to contact us first at support@tryvelvra.co so that we have an opportunity to review and resolve the issue.

Nothing in these Terms restricts any legal rights or payment dispute rights that cannot lawfully be waived.

31. Changes to These Terms

We may update these Terms periodically to reflect changes to:

• Our services.

• Business practices.

• Legal requirements.

• Operational requirements.

The current version will be posted on our Site with an updated "Last Updated" date.

Your continued use of the Site following an update will be subject to the updated Terms to the extent permitted by applicable law.

32. Contact Information

Questions regarding these Terms of Service can be sent to:

Velvra
Email: support@tryvelvra.co
Website: tryvelvra.co