Privacy Policy

Last Updated: August 19, 2026

This Privacy Policy describes how Velvra ("Velvra," "we," "us," or "our") collects, uses, discloses, and protects your personal information when you visit, use our services, make a purchase from, or otherwise communicate with us through tryvelvra.co (the "Site").

By using our Site and services, you acknowledge the practices described in this Privacy Policy.

If you have questions about this Privacy Policy or our privacy practices, please contact us at support@tryvelvra.co.

Personal Information We Collect

The personal information we collect depends on how you interact with our Site and services.

We may collect the following categories of information:

Information You Provide Directly to Us

When you make a purchase, create or use an account, contact us, subscribe to marketing communications, or otherwise interact with our services, we may collect information such as:

• Name.

• Billing address.

• Shipping address.

• Email address.

• Telephone number.

• Order and transaction information.

• Products purchased, returned, exchanged, or viewed.

• Customer service communications.

• Account information.

• Marketing preferences.

• Any other information you choose to provide to us.

Payment Information

When you make a purchase, payment information may be collected and processed by Shopify, Shopify Payments, and other payment providers available through our checkout.

Depending on the payment method used, this information may include payment card details, billing information, payment account information, and transaction-related information.

Velvra does not necessarily receive or store complete payment card numbers.

Information Collected Automatically

When you access or use our Site, certain information may be collected automatically through cookies, pixels, tags, log files, and similar technologies.

This information may include:

• IP address.

• Browser type.

• Device type.

• Operating system.

• Device identifiers.

• Approximate location based on IP address.

• Pages viewed.

• Products viewed.

• Referring website.

• Date and time of visits.

• Shopping cart activity.

• Checkout activity.

• Purchase activity.

• Interactions with advertisements or marketing campaigns.

• Other information about how you interact with our Site.

How We Use Your Personal Information

We may use personal information for purposes including:

Providing Products and Services

We use information to:

• Process and fulfill orders.

• Process payments.

• Provide order confirmations.

• Arrange shipping and delivery.

• Process returns, refunds, and exchanges.

• Maintain customer accounts.

• Provide customer support.

• Communicate with you about your purchases.

• Provide the products and services you request.

Security and Fraud Prevention

We may use personal information to:

• Detect potentially fraudulent transactions.

• Protect our customers and business.

• Prevent unauthorized access.

• Investigate suspicious activity.

• Protect the security and integrity of our Site.

• Enforce our terms and policies.

Marketing and Advertising

Where permitted by applicable law, we may use information about your interaction with our Site and services to:

• Send promotional communications.

• Provide information about products and offers.

• Measure the effectiveness of advertising.

• Personalize advertisements.

• Understand customer interests.

• Improve our marketing campaigns.

You may unsubscribe from promotional emails at any time by using the unsubscribe link included in those communications.

Even if you unsubscribe from marketing communications, we may continue to send non-promotional communications related to your orders, transactions, account, or customer service requests.

Improving Our Business

We may use information to:

• Analyze how customers use our Site.

• Improve our products and services.

• Develop new products and features.

• Understand customer preferences.

• Improve Site functionality.

• Measure business performance.

• Improve customer experience.

Legal and Compliance Purposes

We may use or disclose personal information when reasonably necessary to:

• Comply with applicable laws and regulations.

• Respond to lawful requests from authorities.

• Protect our legal rights.

• Investigate violations of our policies.

• Establish, exercise, or defend legal claims.

• Prevent fraud, abuse, or unlawful activity.

How We Disclose Personal Information

We may disclose personal information to third parties when necessary to operate our business and provide our services.

These parties may include:

Shopify

Our store is hosted by Shopify.

Shopify provides the ecommerce infrastructure that allows us to operate our Site, manage orders, provide checkout services, and process transactions.

Shopify may process personal information in connection with your interaction with our store and its services according to its own privacy practices.

Payment Processors

We may disclose information to payment processors, financial institutions, fraud prevention providers, and payment networks as necessary to process transactions and prevent fraud.

Fulfillment and Shipping Providers

We may provide information such as your name, shipping address, telephone number, email address, and order details to warehouses, fulfillment providers, shipping carriers, and logistics partners as necessary to fulfill and deliver your order.

Service Providers

We may use third parties that provide services such as:

• Website hosting.

• Ecommerce technology.

• Customer support.

• Analytics.

• Information technology.

• Cloud storage.

• Email services.

• Marketing.

• Advertising.

• Fraud detection.

• Payment processing.

• Order fulfillment.

• Shipping and logistics.

These providers may process personal information as necessary to provide their services to us.

Advertising and Marketing Partners

We may work with advertising, analytics, and marketing partners to understand how customers interact with our Site, measure advertising performance, and provide advertising that may be more relevant to users.

Depending on applicable privacy law, certain disclosures of information for targeted or cross-context behavioral advertising may be considered a "sale," "sharing," or use of personal information for targeted advertising, even when no money is exchanged.

Where required by applicable law, you may have the right to opt out of these practices.

Business Transactions

If Velvra is involved in a merger, acquisition, financing, restructuring, bankruptcy, sale of assets, or similar business transaction, personal information may be transferred as part of that transaction where permitted by law.

Legal Requirements

We may disclose personal information when we reasonably believe disclosure is necessary to comply with applicable law, legal proceedings, court orders, government requests, or to protect the rights, property, safety, and security of Velvra, our customers, or others.

Cookies and Similar Technologies

Our Site uses cookies and similar technologies to operate and improve the Site, remember your preferences, analyze Site usage, support checkout functionality, prevent fraud, and provide or measure advertising.

Cookies may include:

• Essential cookies required for Site functionality.

• Functional cookies that remember preferences.

• Analytics cookies that help us understand Site usage.

• Advertising and marketing cookies used to measure or personalize advertising.

Depending on your location, you may be provided with privacy controls or a cookie banner that allows you to manage certain cookie preferences.

Disabling certain cookies may affect the functionality of portions of the Site.

Targeted Advertising and Your Privacy Choices

We may participate in digital advertising and analytics activities that use information about interactions with our Site.

Depending on the privacy laws applicable to you, you may have the right to opt out of certain disclosures of personal information for targeted advertising, the "sale" of personal information, or the "sharing" of personal information.

Where available, you may exercise these choices through the Your Privacy Choices or similar privacy control provided on our Site.

You may also contact us at support@tryvelvra.co with a privacy request.

U.S. State Privacy Rights

Residents of certain U.S. states may have specific rights regarding their personal information under applicable state privacy laws.

Depending on where you live and subject to applicable exceptions, these rights may include the right to:

• Confirm whether we process your personal information.

• Access personal information we maintain about you.

• Request correction of inaccurate personal information.

• Request deletion of certain personal information.

• Obtain a portable copy of certain personal information.

• Opt out of certain sales or sharing of personal information.

• Opt out of certain targeted advertising.

• Limit certain uses or disclosures where applicable.

• Appeal certain decisions regarding a privacy request where required by law.

• Exercise privacy rights without unlawful discrimination.

These rights are not absolute and may be subject to exceptions under applicable law.

To submit a privacy request, contact:

support@tryvelvra.co

Please include sufficient information for us to identify you and understand your request.

We may need to verify your identity before completing certain requests.

Where permitted by law, you may designate an authorized agent to submit certain privacy requests on your behalf. We may require verification of the agent's authority and your identity.

California Privacy Rights

California residents may have additional rights under California privacy laws, including rights relating to access, correction, deletion, and certain disclosures or uses of personal information.

California residents may also have the right to opt out of the sale or sharing of personal information where those terms apply under California law.

Where applicable, these rights may be exercised using the privacy controls made available on our Site or by contacting support@tryvelvra.co.

We will not unlawfully discriminate against you for exercising applicable privacy rights.

Sensitive Personal Information

We do not intentionally use or disclose sensitive personal information for purposes other than those reasonably necessary to provide our products and services, process payments, prevent fraud, maintain security, comply with law, or for other purposes permitted by applicable law.

Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including providing our services, maintaining transaction and business records, complying with legal obligations, resolving disputes, preventing fraud, and enforcing our agreements.

The specific retention period may depend on the type of information, why it was collected, and applicable legal requirements.

Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmission over the Internet or electronic storage system can be guaranteed to be completely secure.

You are responsible for maintaining the confidentiality of any account credentials you use in connection with our services.

Children's Privacy

Our Site and services are not intended for children under the age of 13, and we do not knowingly collect personal information directly from children under 13.

If you believe that a child has provided us with personal information, please contact us at support@tryvelvra.co so that we can review the request and take appropriate action.

Third-Party Websites and Services

Our Site may contain links to websites, platforms, or services operated by third parties.

We are not responsible for the privacy, security, or content practices of third-party websites or services.

We encourage you to review the privacy policies of any third-party services you use.

International Data Processing

Velvra, Shopify, and our service providers may process, store, or transfer personal information in countries other than the country or state in which you reside.

Where required by applicable law, appropriate measures may be used to protect personal information when it is transferred across jurisdictions.

Do Not Track

Some browsers offer "Do Not Track" settings.

Because there is not a universally accepted standard for responding to all Do Not Track signals, our Site may not respond to every such signal.

However, where applicable law requires us to recognize specific opt-out preference signals or other legally recognized privacy mechanisms, we will handle those signals as required by applicable law.

Your Marketing Choices

You may opt out of receiving promotional emails from us at any time by clicking the unsubscribe link included in our marketing emails.

You may also contact support@tryvelvra.co regarding your marketing preferences.

Opting out of marketing communications will not prevent us from sending necessary transactional or service-related communications, such as order confirmations, shipping updates, refund notifications, or responses to customer service requests.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our practices, services, technologies, legal requirements, or other operational reasons.

When we update this Privacy Policy, we will revise the Last Updated date displayed at the top of this page.

We encourage you to review this Privacy Policy periodically.

Contact Us

If you have questions about this Privacy Policy, want to exercise an applicable privacy right, or have concerns about how your personal information is handled, please contact us:

Velvra
Email: support@tryvelvra.co
Website: tryvelvra.co