Política de envio
Shipping Policy
Last Updated: August 19, 2026
Thank you for shopping with Velvra.
This Shipping Policy explains how orders placed through tryvelvra.co are processed, shipped, tracked, and delivered.
By placing an order with Velvra, you agree to the terms described in this Shipping Policy.
For questions regarding shipping or an existing order, please contact us at support@tryvelvra.co.
Order Processing
Orders are processed after payment has been successfully authorized and the order has passed any applicable verification or fraud-prevention review.
The applicable estimated processing, shipping, or delivery timeframe will be displayed on the product page, during checkout, in the order confirmation, or otherwise communicated to you when applicable.
Orders are not normally processed or shipped on weekends or U.S. federal holidays unless otherwise indicated.
Orders placed during periods of unusually high demand, promotions, holidays, or product launches may require additional processing time.
Shipping Timeframes
Shipping and delivery estimates depend on factors including:
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Destination.
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Shipping method selected.
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Product availability.
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Carrier availability.
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Order processing requirements.
Any estimated delivery date or delivery window provided by Velvra is an estimate unless we expressly state that a delivery date is guaranteed.
If no specific shipment timeframe is provided when you place your order, we will ship your order within the timeframe required by applicable U.S. law.
Shipping Rates
Available shipping methods and applicable shipping charges are displayed during checkout before you complete your purchase.
Shipping rates may depend on:
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Delivery destination.
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Order value.
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Package size or weight.
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Shipping method.
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Available promotions.
Any applicable shipping charge will be clearly displayed before payment is completed.
From time to time, Velvra may offer free or discounted shipping promotions. Any eligibility requirements will be displayed as part of the applicable promotion.
Shipping Destinations
Velvra ships to the destinations that are available for selection during checkout.
If a shipping destination or shipping method is not available during checkout, we may currently be unable to ship the applicable product to that location.
Shipping availability may vary depending on the product, destination, carrier restrictions, and applicable laws.
Order Confirmation
After successfully placing an order, you will receive an order confirmation using the contact information provided during checkout.
Please review your order confirmation carefully.
If you notice an error in your shipping information, contact us as soon as possible at support@tryvelvra.co.
Shipping Confirmation and Tracking
When tracking information is available, customers will receive a shipping confirmation containing the applicable tracking details.
Tracking information may require some time to become active after the carrier receives or scans the package.
Customers are responsible for monitoring tracking updates and ensuring that someone is available to receive the shipment when necessary.
Multiple Packages
In certain cases, an order containing multiple products may be shipped in more than one package.
If this occurs:
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Packages may arrive on different dates.
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Each package may have separate tracking information.
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Receiving one package does not necessarily mean that the entire order has been delivered.
You will not be charged additional shipping fees solely because we choose to divide an order into multiple shipments unless clearly disclosed before purchase.
Shipping Delays
While we make reasonable efforts to fulfill orders within the applicable timeframe, delays may occasionally occur due to circumstances such as:
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Carrier disruptions.
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Severe weather.
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Transportation interruptions.
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High shipping volumes.
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Customs processing.
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Natural disasters.
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Government restrictions.
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Incorrect or incomplete shipping information.
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Events outside our reasonable control.
If we determine that we cannot ship your order within the timeframe originally communicated, we will handle the delay in accordance with applicable law.
Where required, we may provide you with a revised shipping timeframe and an opportunity to accept the delay or cancel the affected order for a refund.
Incorrect Shipping Address
Customers are responsible for providing a complete and accurate shipping address during checkout.
Before completing your purchase, please verify:
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Recipient name.
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Street address.
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Apartment or unit number, when applicable.
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City.
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State.
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ZIP or postal code.
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Country.
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Contact information.
If you discover an error after placing your order, contact support@tryvelvra.co immediately.
We will make reasonable efforts to update the shipping information before fulfillment, but we cannot guarantee that an address can be changed after an order has entered processing or has been shipped.
Velvra is not responsible for delivery problems caused by incorrect or incomplete information provided by the customer, except as required by applicable law.
Address Changes After Shipment
Once an order has been transferred to a shipping carrier, we may be unable to change the delivery address.
Any address modification requested directly through the carrier may be subject to the carrier's own terms, restrictions, and fees.
Undeliverable or Returned Packages
A package may be returned to us because of:
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An incorrect or incomplete address.
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Failed delivery attempts.
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Refusal of delivery.
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Failure to collect the package.
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Carrier restrictions.
If a package is returned to us, please contact support@tryvelvra.co.
We will review the circumstances and provide the available options.
Where permitted by applicable law, additional shipping costs caused by incorrect shipping information supplied by the customer or refusal of a valid delivery may be the customer's responsibility.
Lost Packages
If your tracking information has not updated for an unusual period or you believe that your package has been lost in transit, contact us at support@tryvelvra.co.
Please provide:
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Your name.
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Order number.
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Tracking number, if available.
We will review the shipment information and, where appropriate, contact the carrier or shipping provider.
If a shipment is confirmed to have been lost in transit before successful delivery, Velvra will provide an appropriate resolution, which may include a replacement or refund.
Packages Marked as Delivered
If tracking shows that your package was delivered but you cannot locate it, we recommend that you:
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Verify the shipping address on your order.
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Check around the delivery location.
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Ask household members or others at the delivery address whether they accepted the package.
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Check with neighbors where appropriate.
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Contact the shipping carrier for additional delivery information.
If you still cannot locate your package, contact support@tryvelvra.co so we can review the available delivery information and assist you.
Claims involving packages marked as delivered will be reviewed based on the available tracking and delivery evidence and in accordance with applicable law.
Damaged Packages
If your order arrives damaged, please contact support@tryvelvra.co as soon as possible.
Please include:
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Your order number.
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A description of the issue.
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Clear photographs or videos of the damaged product.
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Photographs of the shipping packaging when applicable.
We will review the claim and provide an appropriate resolution in accordance with our Return & Refund Policy.
Incorrect or Missing Items
If your order contains an incorrect item or an item is missing, contact support@tryvelvra.co.
Please provide your order number and information about the item that is missing or incorrect.
We will review the order and provide an appropriate resolution.
International Shipping
If international shipping is available to your destination during checkout, your order may be subject to customs processing, import duties, taxes, or other charges imposed by the destination country.
Unless expressly stated otherwise during checkout, customs duties, import taxes, brokerage fees, and similar government charges may be the customer's responsibility.
International shipments may experience additional delays due to customs inspections or local delivery procedures.
Any applicable charges collected by Velvra during checkout will be displayed before your purchase is completed.
Customs Delays
Velvra cannot control the time required by customs authorities to inspect or release an international shipment.
Customers are responsible for providing accurate information when required for customs or delivery purposes.
If customs authorities require additional information related to your shipment, we recommend responding promptly to avoid unnecessary delays.
Order Cancellations
If you wish to cancel an order before shipment, contact support@tryvelvra.co as soon as possible.
Because orders may enter fulfillment quickly, we cannot guarantee that an order can be canceled once processing has started.
If the order has already shipped, the applicable terms of our Return & Refund Policy will apply.
If we cancel an order that has already been paid, the applicable refund will be issued to the original payment method.
Delayed Shipment Cancellation
If Velvra cannot ship an order within the timeframe originally promised, we will provide any notices, cancellation options, or refunds required under applicable law.
Where applicable, customers may choose not to accept a revised shipping timeframe and may request cancellation of the unshipped order and a refund.
Delivery Responsibility
Our responsibility is to arrange shipment of your order to the shipping address provided during checkout and to provide reasonable assistance if a delivery issue occurs.
Delivery estimates may be affected by carriers and circumstances outside our direct control.
Nothing in this policy limits any consumer right or remedy that cannot legally be waived.
Fraud and Order Verification
For the protection of our customers and our business, certain orders may require additional verification before shipment.
We may temporarily hold or cancel an order when there is reasonable evidence of:
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Unauthorized payment activity.
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Fraud.
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Materially inconsistent order information.
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Other significant security concerns.
If a paid order is canceled by Velvra and will not be fulfilled, an appropriate refund will be issued to the original payment method.
Customer Responsibility
Customers are responsible for:
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Providing accurate shipping information.
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Monitoring available tracking information.
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Responding to reasonable requests regarding delivery.
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Ensuring that delivery can be completed at the address provided.
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Contacting us promptly if there is a shipping problem.
Changes to This Shipping Policy
Velvra may update this Shipping Policy periodically to reflect changes in our shipping practices, carriers, services, or applicable legal requirements.
The current version will be available on our website, and the "Last Updated" date will be revised when appropriate.
Changes will not retroactively reduce rights that apply to orders already placed where prohibited by applicable law.
Contact Us
For questions regarding shipping, tracking, delivery, lost packages, or an existing order, please contact:
Velvra
Email: support@tryvelvra.co
Website: tryvelvra.co